# Cancellation and Refund Terms | Spinex IO # Cancellation and Refund Terms SPINEX IO INFORMATION TECHNOLOGIES INC CANCELLATION AND REFUND CONDITIONS ARTICLE 1 – Subject and Scope These Cancellation and Refund Terms and Conditions govern the cancellation and refund conditions for the remote health monitoring service (and consequently, the products and/or devices required for the performance of the service) that you, as the Service Recipient, have purchased from the mobile application available under the name Turp in application marketplaces, which we own as the Intermediary Service Provider.  ARTICLE 2 – Cancellation and Refund Conditions Cancellation Terms According to Article 15/1/h of the Regulation on Distance Contracts, contracts relating to services that have begun to be performed with the consumer's consent before the expiration of the withdrawal period may be excluded from the scope of the right of withdrawal. However, intermediary service providers and service providers apply this provision by expanding it in favor of the consumer.  Under this Agreement, the performance of the Service purchased by the Service Recipient is deemed to commence upon receipt of the necessary products and/or devices for the performance of the Service by the Service Recipient. Therefore, the Service Recipient may exercise their statutory right of withdrawal and receive a refund until the contracted shipping company confirms receipt of the necessary products and/or devices for the performance of the Service. The right of withdrawal cannot be exercised after this stage. If the above condition is met, the Service Recipient may exercise their right of withdrawal without any conditions attached. However, the Service Recipient is responsible for returning the products and/or devices sent to them to the Intermediary Service Provider and/or the Service Provider via courier at their own expense.  Unless the Intermediary Service Provider and/or Service Provider explicitly commits to providing additional services in practice, the Service Recipient cannot make a request in this regard. If the package purchased by the Service Recipient includes additional services and/or products, and the return results in the cancellation of those additional services and/or products in a way that eliminates the reason for providing them, the additional services will also be cancelled. Return Conditions Refunds will be processed within a maximum of 10 (ten) business days from the date the refund request is made to the intermediary service provider. The bank will be contacted, and the refund amount will be credited to the credit or debit card used for payment. For credit card payments, refunds can only be processed to the same credit card. Cash or wire transfer refunds are not possible. The refund period may vary depending on the bank issuing the credit card. For debit cards, the refund period may extend up to 14 (fourteen) business days due to interbank procedures. The right of withdrawal notification can be made through the communication channels specified above or by registered mail with return receipt to the address specified above. If the Intermediary Service Provider and/or Service Provider believes that the performance of the product has become impossible, they shall notify the Service Recipient before the contract's performance period expires. In this case, the Service Recipient may exercise one of the following rights: cancellation of the order, replacement of the product with an equivalent if available, and/or postponement of the delivery period until the hindering situation is resolved. How can I cancel and request a refund? You can submit your request to us through the written communication channel accessible via our application, website, Distance Service Sales Agreement, or Preliminary Information Form. However, for your request to be accepted, it must first comply with the Cancellation and Refund Conditions; in addition, it must comply with the Distance Service Sales Agreement and the Preliminary Information Form. For more information, you can send your questions via email to info@turp.app or contact us at +90 850 532 62 49.