TOBBVITA Account and Data Deletion

This page explains how to request deletion of your account and associated data in the TOBBVITA mobile application, published by Spinex Io Bilişim Teknolojileri A.Ş.

Delete your account in the app

1. Open the TOBBVITA app and sign in to your account.
2. Go to Settings > Account Management > Delete Remote Patient.
3. Read the warning on screen and complete the verification step.

Request deletion by e-mail

If you cannot access the app, write to [email protected] with the subject “TOBBVITA account deletion request”, from the e-mail address registered to your account or stating your registered phone number. We may ask for additional information to verify your identity.

Data that is deleted

• Your account and profile information (name, surname, e-mail, phone, date of birth).
• Your health measurements and medical records.
• Your medication schedule and reminder records.
• Your messages and the files and documents you uploaded.

Data that may be retained, and for how long

Records that must be kept by law, along with security and legal dispute records, may be retained for the applicable statutory period. Personal data whose retention period has expired is deleted or destroyed in six-month cycles (June and December) under our Personal Data Retention Policy. Records of the deletion itself are kept for at least 3 years.

Delete data without deleting your account

You can also request deletion of specific records, without closing your account, at the same e-mail address.

Contact

Spinex Io Bilişim Teknolojileri A.Ş. E-mail: [email protected], Telephone: +90 850 532 62 49. For more details, see TOBBVITA Privacy and Security.